What is the cross-collab freebie? How do I receive it?
“Cross-collab” refers to projects that have paired up to offer FREE pins as an incentive to back both projects! This means that if you back both projects in the pair (for a physical reward), you will get a limited FREE pin from each creator.
Back both ‘Shadow & Brass’ and ‘Celestial’ by pokepinsu to receive the free cross-collab pin. These cross-collab designs are not available as campaign add-ons.
ALL physical reward tiers of ‘Shadow & Brass’ are eligible for the cross-collab freebie. Even if you only back for 1 pin.
Last updated: January 04, 2026 11:28
What is the 'Pre-launch Follower' Freebie?
A 4x6 sticker is provided as a free gift to backers who were “pre-launch followers.” These are backers who followed Shadow & Brass via its BackerKit teaser page before launch day. This sticker sheet is also available as an add-on for all backers.
Last updated: January 04, 2026 11:37
Do you ship outside of the United States?
Yes! This includes the EU. Please note, any backers outside of the United States are responsible for any taxes and/or fees (such as VAT). I currently don’t have a way to collect these fees (Hopefully in a future campaign!). Please also note that shipping fees will be collected after the campaign ends via the Backerkit Pledge Manager system. The shipping fees will be calculated based on the weight of your pledge.
Areas that I am not shipping to: Balkans (Albania, Bosnia, Bulgaria, Croatia, Kosovo, Montenegro, North Macedonia, Serbia), Belarus, Burundi, Central African Republic, Cuba, Democratic Republic of Congo, Iran, Iraq, Lebanon, Libya, Nicaragua, North Korea, Somalia, Sudan, Syria, Ukraine, Russia, Venezuela, Yemen, and Zimbabwe.
Last updated: January 22, 2026 00:11
When are shipping fees collected?
Shipping fees are collected after the campaign, and are separate from your pledge! Shipping will be calculated based on your location and final weight of your order. You will be charged shipping after you fill out your backer survey in the BackerKit Pledge Manager.
The “Shipping” section of the campaign page has some rough estimates of shipping costs. Actual fees could be higher or lower.
Last updated: January 04, 2026 11:14
What is your refund policy?
You may request a refund within 30 days of the end of the campaign. I will not honor refunds after that. Instead, you can cancel your pledge anytime while the campaign is running and you will not be charged!
Last updated: January 04, 2026 11:25
How do I Receive a Free Eye Mini Pin?
As per the final stretch goal of the Shadow & Brass campaign, backers with a total pledge of $45 or more will receive a free eye mini pin. Backers with a $45+ pledge tier or a combination of a pledge + add-ons totaling $45+ are eligible. This freebie will already be in your cart when you complete your survey. However, if you purchase add-ons in the Pledge Manager survey that brings your total to $45+, you are still eligible for the free mini-pin, but the freebie will be added manually after your survey is complete.
Last updated: March 11, 2026 07:58
Can I switch my Pledge Tier After I get my Survey?
Yes, you can! Most pledge tiers are enabled for switching. If you’d like to easily upgrade your pledge, click the “Switch your Pledge Level” link under the big green Get Started button when you first open your survey. Please note, you are not able to switch your pledge tier back if you change your mind!
Last updated: March 16, 2026 11:36
When are Surveys Due?
I will leave surveys open until the first week of April. I am tentatively placing the survey closing date at APRIL 7TH. If you do not fill out your survey by the time orders lock, I can’t guarantee you’ll receive your first choice of rewards.
If your survey goes unanswered by the time fulfillment is complete, your pledge will be considered a donation and it will not be refunded.
Last updated: March 16, 2026 11:37
When are Shipping Fees Collected?
Shipping fees are charged shortly before fulfillment begins (estimated late July or early August 2026), and only after your Pledge Manager survey is completed. These fees are a separate charge from your pledge! Shipping is calculated based on your location and final weight of your order. The “Shipping” section of the campaign page has some rough estimates of shipping costs. Please keep in mind, a larger order with more add-ons will likely incur higher shipping costs.
Last updated: March 11, 2026 07:52
Current Estimated Shipping Date: August 2026
Last Updated At: 03/11/26What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.